MailPOST Guarantee

MAILPOST guarantees 99% of ALL its customers’ promotional material to be delivered*

* unless it is disclosed and returned to the advertiser

What happens if MailPost fails to deliver the material as guaranteed?

If for some reason 99% of the printed material assigned for delivery is not delivered within a delivery pocket by our Postie, then MailPost will reimburse the print and distribution cost for that pocket or at its discretion, reprint and re-distribute that material at no additional costs to the customer within the effected pocket(s).

FAQ's

Firstly, there is a practical reason why we can confidently make this guarantee. MailPost uses Owner-Operators who are independant business people and who have acquired the rights to distribute in a mailpost pocket of approximately 1000 homes. Naturally any independant business person has a vested interest in ensuring that their business is looked after and it grows in value.

Secondly, the Owner-Operator takes full ownership for the distribution of the material in its designated pockets. He or she is contractually obliged to deliver the material personally into each and every available letterbox. The use of an employee for distribution work is prohibited by MailPost, unless it is supervised in-field. The supervision must be in-field with the employee walking the beat and the Owner-Operator able to sight and verify that the employee has walked the beat and has been GPS tracked.

Finally, every Owner-Operator is equipped with a Global Positioning System (GPS) device which tracks the individual’s route while he or she is walking along each street. If an off-sider is walking on the other side of the street, he or she is required to carry a separate GPS device.

This is an essential part of the MailPost business success. It differentiates the MailPost business from that of its competitors.

Unfortunately it is not always possible to deliver into every single letterbox in every MailPost Zone. Some of these letterboxes are inaccessible to the MailPost Agent, especially in strata buildings and behind locked gates or doors.

The Agent is also not permitted to deliver any material into letterboxes with proprietary signs provided by MailPost indicating that they do not want any promotional mail. MailPost will always respect the privacy of such owners and will not deliver any material into such letterboxes. If you would like a Sticker for your mailbox, then just email compliance@mailpost.com.au or call us during business hours on 1300 624 576 and we will post one out to you. Our “No Ads” sticker is shown below.

If the letterbox is full or it is damaged and the material is likely to fall out and litter the streets, MailPost will not deliver into such letterboxes. MailPost does not permit its agents to remove our competitors’ material from any letterbox. Also, if the promotional material does not fit into a letterbox the Agent will not “jam” it in.

Our Agents will not insert material into any letterbox if there is a personal risk or perceived threat by doing so. This could be an unleashed dog or an abusive owner. It could also be a group of unsociable persons standing along a street. To avoid confrontation, the Agent will skip the delivery along that section of the street or the entire street, if necessary. Similarly, there will be no delivery of any material made into letterboxes where there is no or difficult access due to road works, street closures, building-works or during extreme weather conditions.

Check out our GPS Tracking Technology

  • review rating 5  We have been using MailPOST for two years now and have found their service to be exceptional! They are extremely obliging when it comes to tight deadlines and always come through. It's very impressive to liaise with a company who do things so effortlessly.

    thumb Five Dock
  • review rating 5  For any Company wanting a helping Hand, These guys are so Professional and extremely helpful. I'm so impressed by their communication with us the whole time and their excellent mapping/organisation. Keep up the good work guys and we cant wait to keep working along with you.

    thumb Katherine Ugarte
  • review rating 5  Best distribution team in Sydney. Provides excellent customer service, very friendly, prompt and accurate and nothing is ever too difficult, even on a tight deadline - Crust Croydon

    thumb Mohit Gupta
  • review rating 5  Best distribution team in Sydney. Gina's customer service is excellent. She is very friendly, prompt and accurate and nothing is ever too difficult, even on a tight deadline.

    thumb Mohit Gupta
  • review rating 5  We are a franchise pizza store. As an experienced operator for many years and have had delivery of menus many times. I have to say that Mail Post have given the best results of any delivery company I have had in the past i can genuinely recommend them to do the correct thing

    thumb Rocky Musolino
  • review rating 5  Once we start working with Mailpost we could see there is consistent improvement in our sales. Very professional and the best customer service. Keep up the good work Mailpost. Highly recommended.

    thumb Konkan rb
  • review rating 5  Best mail distributor in Sydney! I’ve tried many distributors and they can’t compare. Definitely worth to try, won’t disappoint! A very reliable & professional company that do actually deliver into letter boxes. If you want to expand your business I can highly recommend MailPost. Ap- Crust Pizza Merrylands

    thumb alpesh patel
  • review rating 5  Excellent service. I tried a few others before these guys but none of them were up to the same standard. Now I use them regularly.

    thumb D J
  • review rating 5  We have has such a great experience dealing with MailPOST. There service and efficiency has been fantastic. Highly recommend there services.

    thumb Zoom REAL ESTATE
  • review rating 5  We had an urgent request and they turned our job around so quick and we were so pleased with the outcome! Thank you

    thumb Hannah Macklin
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