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MailPOST Guarantee

MAILPOST guarantees 99% of ALL its customers’ promotional material to be delivered*

* unless it is disclosed and returned to the advertiser

What happens if MailPost fails to deliver the material as guaranteed?

If for some reason 99% of the printed material assigned for delivery is not delivered within a delivery pocket by our Postie, then MailPost will reimburse the print and distribution cost for that pocket or at its discretion, reprint and re-distribute that material at no additional costs to the customer within the effected pocket(s).

FAQ's

Firstly, there is a practical reason why we can confidently make this guarantee. MailPost uses Owner-Operators who are independant business people and who have acquired the rights to distribute in a mailpost pocket of approximately 1000 homes. Naturally any independant business person has a vested interest in ensuring that their business is looked after and it grows in value.

Secondly, the Owner-Operator takes full ownership for the distribution of the material in its designated pockets. He or she is contractually obliged to deliver the material personally into each and every available letterbox. The use of an employee for distribution work is prohibited by MailPost, unless it is supervised in-field. The supervision must be in-field with the employee walking the beat and the Owner-Operator able to sight and verify that the employee has walked the beat and has been GPS tracked.

Finally, every Owner-Operator is equipped with a Global Positioning System (GPS) device which tracks the individual’s route while he or she is walking along each street. If an off-sider is walking on the other side of the street, he or she is required to carry a separate GPS device.

This is an essential part of the MailPost business success. It differentiates the MailPost business from that of its competitors.

Unfortunately it is not always possible to deliver into every single letterbox in every MailPost Zone. Some of these letterboxes are inaccessible to the MailPost Agent, especially in strata buildings and behind locked gates or doors.

The Agent is also not permitted to deliver any material into letterboxes with proprietary signs provided by MailPost indicating that they do not want any promotional mail. MailPost will always respect the privacy of such owners and will not deliver any material into such letterboxes. If you would like a Sticker for your mailbox, then just email compliance@mailpost.com.au or call us during business hours on 1300 624 576 and we will post one out to you. Our “No Ads” sticker is shown below.

If the letterbox is full or it is damaged and the material is likely to fall out and litter the streets, MailPost will not deliver into such letterboxes. MailPost does not permit its agents to remove our competitors’ material from any letterbox. Also, if the promotional material does not fit into a letterbox the Agent will not “jam” it in.

Our Agents will not insert material into any letterbox if there is a personal risk or perceived threat by doing so. This could be an unleashed dog or an abusive owner. It could also be a group of unsociable persons standing along a street. To avoid confrontation, the Agent will skip the delivery along that section of the street or the entire street, if necessary. Similarly, there will be no delivery of any material made into letterboxes where there is no or difficult access due to road works, street closures, building-works or during extreme weather conditions.

Check out our GPS Tracking Technology

  • review rating 5  Good Company to work with. I have been using service for over 4 years.and never had any issues. Very good service. Very ethical business. why pay top price with Auspost when get same service with mailpost.

    thumb robin kirtan
  • review rating 5  Very happy with MailPOST. We have used a number of different companies and people in the past to deliver DL cards for our Agency and have found MailPOST to be much more reliable and always happy to help us get emergency jobs out without fuss with an added bonus of GPS knowing our items are being delivered as requested.

    thumb Catherine Ashley
  • review rating 5  Excellent service. I tried a few others before these guys but none of them were up to the same standard. Now I use them regularly.

    thumb D J
  • review rating 5  A very reliable & professional company that do actually deliver into letter boxes. If you want to expand your business I can highly recommend MailPost.

    thumb Sarah Callan
  • review rating 5  We have recently commenced utilising MailPOST services to print our brochures and distribute them - first and foremost, the quality of our brochures are phenomenal and we have had a prospective client reach out to us due to receiving our brochure (and we have only started our distribution!). 5 stars from DNA!

    thumb Discover Nursing Australia
  • review rating 5  We have had nothing but pleasant dealings with the team at MailPost. They are very approachable and understanding of clients needs. Distribution email updates are always prompt and thorough. Thank you Angela, Gina and the behind the scenes team for the great job you do!

    thumb Prd Bkr
  • review rating 5  Wow!!! Customer service at this company is outstanding. They have gone above any expectation. Helping with design, advising on distribution and marketing content whilst still being amazingly competitive. Thank you so much I would not hesitate to recommend you and will be using you for all my print needs in the future.

    thumb Natalie Braund
  • review rating 5  After trying many letterbox distribution companies I'm so glad to have found you guys! Your work is fab! 5 stars from me and I will gladly recommend you to other business owners!

    thumb Lynda Karasi
  • review rating 5  Great company to deal with from a business prospective! they have great offers as well.

    thumb Amy Vee
  • review rating 5  We recently did a massive letter box drop in 5 of our main core area suburbs - having spent a lot of money doing this I couldn’t help but be a bit concerned given the reputation other letterbox drop companies have.I chose to go with MailPOST as I liked the structure they use to do the their drops... I was not disappointed as I called more than a 100 people off my database in these areas who said that they all received the DL brochure which is AMAZING!!!A BIG thanks to the team @ MailPOST, we will definitely be using them on a regular bases as they are the BEST team I have worked with in regard to distribution.Kind regards,Neil Moorjani Wellington + Moor Real Estate Sydney - Hills District

    thumb Neil Moorjani
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