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MailPOST Guarantee

MAILPOST guarantees 99% of ALL its customers’ promotional material to be delivered*

* unless it is disclosed and returned to the advertiser

What happens if MailPost fails to deliver the material as guaranteed?

If for some reason 99% of the printed material assigned for delivery is not delivered within a delivery pocket by our Postie, then MailPost will reimburse the print and distribution cost for that pocket or at its discretion, reprint and re-distribute that material at no additional costs to the customer within the effected pocket(s).

FAQ's

Firstly, there is a practical reason why we can confidently make this guarantee. MailPost uses Owner-Operators who are independant business people and who have acquired the rights to distribute in a mailpost pocket of approximately 1000 homes. Naturally any independant business person has a vested interest in ensuring that their business is looked after and it grows in value.

Secondly, the Owner-Operator takes full ownership for the distribution of the material in its designated pockets. He or she is contractually obliged to deliver the material personally into each and every available letterbox. The use of an employee for distribution work is prohibited by MailPost, unless it is supervised in-field. The supervision must be in-field with the employee walking the beat and the Owner-Operator able to sight and verify that the employee has walked the beat and has been GPS tracked.

Finally, every Owner-Operator is equipped with a Global Positioning System (GPS) device which tracks the individual’s route while he or she is walking along each street. If an off-sider is walking on the other side of the street, he or she is required to carry a separate GPS device.

This is an essential part of the MailPost business success. It differentiates the MailPost business from that of its competitors.

Unfortunately it is not always possible to deliver into every single letterbox in every MailPost Zone. Some of these letterboxes are inaccessible to the MailPost Agent, especially in strata buildings and behind locked gates or doors.

The Agent is also not permitted to deliver any material into letterboxes with proprietary signs provided by MailPost indicating that they do not want any promotional mail. MailPost will always respect the privacy of such owners and will not deliver any material into such letterboxes. If you would like a Sticker for your mailbox, then just email compliance@mailpost.com.au or call us during business hours on 1300 624 576 and we will post one out to you. Our “No Ads” sticker is shown below.

If the letterbox is full or it is damaged and the material is likely to fall out and litter the streets, MailPost will not deliver into such letterboxes. MailPost does not permit its agents to remove our competitors’ material from any letterbox. Also, if the promotional material does not fit into a letterbox the Agent will not “jam” it in.

Our Agents will not insert material into any letterbox if there is a personal risk or perceived threat by doing so. This could be an unleashed dog or an abusive owner. It could also be a group of unsociable persons standing along a street. To avoid confrontation, the Agent will skip the delivery along that section of the street or the entire street, if necessary. Similarly, there will be no delivery of any material made into letterboxes where there is no or difficult access due to road works, street closures, building-works or during extreme weather conditions.

Check out our GPS Tracking Technology

  • review rating 5  We have has such a great experience dealing with MailPOST. There service and efficiency has been fantastic. Highly recommend there services.

    thumb Zoom REAL ESTATE
  • review rating 5  Best distribution team in Sydney. Provides excellent customer service, very friendly, prompt and accurate and nothing is ever too difficult, even on a tight deadline - Crust Croydon

    thumb Mohit Gupta
  • review rating 5  We have recently commenced utilising MailPOST services to print our brochures and distribute them - first and foremost, the quality of our brochures are phenomenal and we have had a prospective client reach out to us due to receiving our brochure (and we have only started our distribution!). 5 stars from DNA!

    thumb Discover Nursing Australia
  • review rating 5  MailPost collected our advertising magnets from our office and delivered them around our specified area in the Sutherland Shire. They were courteous and professional. We turned to them as we couldn’t get our regular distributor to do the job and they obliged with a short turn around time. We would not hesitate to use them again or to refer other businesses to use their services. Highly recommend them and appreciate all their efforts in assisting our business reach our target audience.

    thumb Natalia Asplet
  • review rating 5  We recently did a massive letter box drop in 5 of our main core area suburbs - having spent a lot of money doing this I couldn’t help but be a bit concerned given the reputation other letterbox drop companies have.I chose to go with MailPOST as I liked the structure they use to do the their drops... I was not disappointed as I called more than a 100 people off my database in these areas who said that they all received the DL brochure which is AMAZING!!!A BIG thanks to the team @ MailPOST, we will definitely be using them on a regular bases as they are the BEST team I have worked with in regard to distribution.Kind regards,Neil Moorjani Wellington + Moor Real Estate Sydney - Hills District

    thumb Neil Moorjani
  • review rating 5  I did a 10,000 drop and got a 800% ROI. Will be doing 40,000 next month! We have tried a few of the cheaper providers and got terrible results and even found our flyers were not being delivered. Mailpost offered much higher quality and confirmation of delivery through GPS which was a great value add! It's convenient to have a one stop marketing partner so we don't have to run around chasing up each aspect of the campaign.

    thumb Cosmetic Sculpting Clinic Sculpting Clinic
  • review rating 5  Our agency has been using Mailpost to do our letter box drops for quite a while now and we have been very happy with the service, the speed of delivery, the maps to show the zones where our material will be dropped and the GPS tracking showing the droppers actual movements to indicate that cards have indeed been dropped. When I have checked a few letter boxes on several few streets on occasions on the same day after a letter box drop I have noticed the cards that haven't been collected are still in the letter box to indicate the cards have actually been dropped. I would recommend Mailpost for those companies looking for a letterbox distribution company. They are reliable, efficient and most importantly from our experience your letter box material will actually be dropped.

    thumb Nick Politis Licensed Real Estate Agent
  • review rating 5  Excellent service. I tried a few others before these guys but none of them were up to the same standard. Now I use them regularly.

    thumb D J
  • review rating 5  Fantastic service! Quick and efficient and well priced. Good to know my flyers actually got delivered as I have been burnt in the past by other companies. Thank you

    thumb Daniel Collins
  • review rating 5  A very reliable & professional company that do actually deliver into letter boxes. If you want to expand your business I can highly recommend MailPost.

    thumb Sarah Callan
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