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MailPOST Guarantee

MAILPOST guarantees 99% of ALL its customers’ promotional material to be delivered*

* unless it is disclosed and returned to the advertiser

What happens if MailPost fails to deliver the material as guaranteed?

If for some reason 99% of the printed material assigned for delivery is not delivered within a delivery pocket by our Postie, then MailPost will reimburse the print and distribution cost for that pocket or at its discretion, reprint and re-distribute that material at no additional costs to the customer within the effected pocket(s).

FAQ's

Firstly, there is a practical reason why we can confidently make this guarantee. MailPost uses Owner-Operators who are independant business people and who have acquired the rights to distribute in a mailpost pocket of approximately 1000 homes. Naturally any independant business person has a vested interest in ensuring that their business is looked after and it grows in value.

Secondly, the Owner-Operator takes full ownership for the distribution of the material in its designated pockets. He or she is contractually obliged to deliver the material personally into each and every available letterbox. The use of an employee for distribution work is prohibited by MailPost, unless it is supervised in-field. The supervision must be in-field with the employee walking the beat and the Owner-Operator able to sight and verify that the employee has walked the beat and has been GPS tracked.

Finally, every Owner-Operator is equipped with a Global Positioning System (GPS) device which tracks the individual’s route while he or she is walking along each street. If an off-sider is walking on the other side of the street, he or she is required to carry a separate GPS device.

This is an essential part of the MailPost business success. It differentiates the MailPost business from that of its competitors.

Unfortunately it is not always possible to deliver into every single letterbox in every MailPost Zone. Some of these letterboxes are inaccessible to the MailPost Agent, especially in strata buildings and behind locked gates or doors.

The Agent is also not permitted to deliver any material into letterboxes with proprietary signs provided by MailPost indicating that they do not want any promotional mail. MailPost will always respect the privacy of such owners and will not deliver any material into such letterboxes. If you would like a Sticker for your mailbox, then just email compliance@mailpost.com.au or call us during business hours on 1300 624 576 and we will post one out to you. Our “No Ads” sticker is shown below.

If the letterbox is full or it is damaged and the material is likely to fall out and litter the streets, MailPost will not deliver into such letterboxes. MailPost does not permit its agents to remove our competitors’ material from any letterbox. Also, if the promotional material does not fit into a letterbox the Agent will not “jam” it in.

Our Agents will not insert material into any letterbox if there is a personal risk or perceived threat by doing so. This could be an unleashed dog or an abusive owner. It could also be a group of unsociable persons standing along a street. To avoid confrontation, the Agent will skip the delivery along that section of the street or the entire street, if necessary. Similarly, there will be no delivery of any material made into letterboxes where there is no or difficult access due to road works, street closures, building-works or during extreme weather conditions.

Check out our GPS Tracking Technology

  • 5 star review  We have recently commenced utilising MailPOST services to print our brochures and distribute them - first and foremost, the quality of our brochures are phenomenal and we have had a prospective client reach out to us due to receiving our brochure (and we have only started our distribution!). 5 stars from DNA!

    thumb Discover Nursing Australia
  • 5 star review  Our agency has been using Mailpost to do our letter box drops for quite a while now and we have been very happy with the service, the speed of delivery, the maps to show the zones where our material will be dropped and the GPS tracking showing the droppers actual movements to indicate that cards have indeed been dropped. When I have checked a few letter boxes on several few streets on occasions on the same day after a letter box drop I have noticed the cards that haven't been collected are still in the letter box to indicate the cards have actually been dropped. I would recommend Mailpost for those companies looking for a letterbox distribution company. They are reliable, efficient and most importantly from our experience your letter box material will actually be dropped.

    thumb Nick Politis Licensed Real Estate Agent
  • 5 star review  Efficient and reliable. We are very satisfied with the service from MailPost. Many thanks!

    thumb Elia Economou
  • 5 star review  Best distribution team in Sydney. Gina's customer service is excellent. She is very friendly, prompt and accurate and nothing is ever too difficult, even on a tight deadline.

    thumb Mohit Gupta
  • 5 star review  Good response to emails / enquiries. Simple and easy process. Had two calls within 24 hrs of the first drop!

    thumb Cassandra Moeller
  • 5 star review  Great company to deal with from a business prospective! they have great offers as well.

    thumb Amy Vee
  • 5 star review  We are a franchise pizza store. As an experienced operator for many years and have had delivery of menus many times. I have to say that Mail Post have given the best results of any delivery company I have had in the past i can genuinely recommend them to do the correct thing

    thumb Rocky Musolino
  • 5 star review  i did small distribution with mail post i received nearly 100 people with in a week of distribution completed . i definitely look forward to work with mail post in future

    thumb Pawan Raheja
  • 5 star review  Excellent service. I tried a few others before these guys but none of them were up to the same standard. Now I use them regularly.

    thumb D J
  • 5 star review  A big thank you to the team at MailPOST. We had been dealing with a different company before and the transition onto MailPOST has been a smooth and easy process. A big thank you to our account Manager Alexander. He has been in touch since the beginning and provides a service like no other. A very reliable company that do deliver into letter boxes as we spoke with local clients and also receive accurate GPS reports. I highly recommend anyone looking for a mail distributor to get in touch with the team at MailPOST.

    thumb HOME PROPERTY CO
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