MAILPOST guarantees 99% of ALL its customers’ promotional material to be delivered*
* unless it is disclosed and returned to the advertiser
What happens if MailPost fails to deliver the material as guaranteed?
If for some reason 99% of the printed material assigned for delivery is not delivered within a delivery pocket by our Postie, then MailPost will reimburse the print and distribution cost for that pocket or at its discretion, reprint and re-distribute that material at no additional costs to the customer within the effected pocket(s).
FAQ's
Firstly, there is a practical reason why we can confidently make this guarantee. MailPost uses Owner-Operators who are independant business people and who have acquired the rights to distribute in a mailpost pocket of approximately 1000 homes. Naturally any independant business person has a vested interest in ensuring that their business is looked after and it grows in value.
Secondly, the Owner-Operator takes full ownership for the distribution of the material in its designated pockets. He or she is contractually obliged to deliver the material personally into each and every available letterbox. The use of an employee for distribution work is prohibited by MailPost, unless it is supervised in-field. The supervision must be in-field with the employee walking the beat and the Owner-Operator able to sight and verify that the employee has walked the beat and has been GPS tracked.
Finally, every Owner-Operator is equipped with a Global Positioning System (GPS) device which tracks the individual’s route while he or she is walking along each street. If an off-sider is walking on the other side of the street, he or she is required to carry a separate GPS device.
This is an essential part of the MailPost business success. It differentiates the MailPost business from that of its competitors.
Unfortunately it is not always possible to deliver into every single letterbox in every MailPost Zone. Some of these letterboxes are inaccessible to the MailPost Agent, especially in strata buildings and behind locked gates or doors.
The Agent is also not permitted to deliver any material into letterboxes with proprietary signs provided by MailPost indicating that they do not want any promotional mail. MailPost will always respect the privacy of such owners and will not deliver any material into such letterboxes. If you would like a Sticker for your mailbox, then just email compliance@mailpost.com.au or call us during business hours on 1300 624 576 and we will post one out to you. Our “No Ads” sticker is shown below.
If the letterbox is full or it is damaged and the material is likely to fall out and litter the streets, MailPost will not deliver into such letterboxes. MailPost does not permit its agents to remove our competitors’ material from any letterbox. Also, if the promotional material does not fit into a letterbox the Agent will not “jam” it in.
Our Agents will not insert material into any letterbox if there is a personal risk or perceived threat by doing so. This could be an unleashed dog or an abusive owner. It could also be a group of unsociable persons standing along a street. To avoid confrontation, the Agent will skip the delivery along that section of the street or the entire street, if necessary. Similarly, there will be no delivery of any material made into letterboxes where there is no or difficult access due to road works, street closures, building-works or during extreme weather conditions.
Check out our GPS Tracking Technology
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We have been using MailPost for several years now for our flyer distribution. They understand our requirements and communicate clearly. Reasonably priced and professional company. We would recommend this company.
Manager Aot
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Once we start working with Mailpost we could see there is consistent improvement in our sales. Very professional and the best customer service. Keep up the good work Mailpost. Highly recommended.
Konkan rb
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Efficient and reliable. We are very satisfied with the service from MailPost. Many thanks!
Elia Economou
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Our agency has been using Mailpost to do our letter box drops for quite a while now and we have been very happy with the service, the speed of delivery, the maps to show the zones where our material will be dropped and the GPS tracking showing the droppers actual movements to indicate that cards have indeed been dropped. When I have checked a few letter boxes on several few streets on occasions on the same day after a letter box drop I have noticed the cards that haven't been collected are still in the letter box to indicate the cards have actually been dropped. I would recommend Mailpost for those companies looking for a letterbox distribution company. They are reliable, efficient and most importantly from our experience your letter box material will actually be dropped.
Nick Politis Licensed Real Estate Agent
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Wow!!! Customer service at this company is outstanding. They have gone above any expectation. Helping with design, advising on distribution and marketing content whilst still being amazingly competitive. Thank you so much I would not hesitate to recommend you and will be using you for all my print needs in the future.
Natalie Braund
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You guys awesome!! been dealing with you guys from the few years. We’ve distributed 100s of thousands of magnets with you guys and you’re always going over and beyond the port of call to ensure my advertising is hitting the letterboxes. They come highly recommended, great company:) Appreciate the work both of Nick in mapping and Angela the Ops manager
Ben Harb
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Very happy with MailPOST. We have used a number of different companies and people in the past to deliver DL cards for our Agency and have found MailPOST to be much more reliable and always happy to help us get emergency jobs out without fuss with an added bonus of GPS knowing our items are being delivered as requested.
Catherine Ashley
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MailPost collected our advertising magnets from our office and delivered them around our specified area in the Sutherland Shire. They were courteous and professional. We turned to them as we couldn’t get our regular distributor to do the job and they obliged with a short turn around time. We would not hesitate to use them again or to refer other businesses to use their services. Highly recommend them and appreciate all their efforts in assisting our business reach our target audience.
Natalia Asplet
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We have had nothing but pleasant dealings with the team at MailPost. They are very approachable and understanding of clients needs. Distribution email updates are always prompt and thorough. Thank you Angela, Gina and the behind the scenes team for the great job you do!
Prd Bkr
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Very very good at what they do for all SMall business...
chivas1961 .
